I decided to write about this topic because I have seen a lot of people facing this issue. As you already know, Nest is from Google, and it is a brand that makes smart home devices. They manufacture various kinds of smart devices, including speakers, smoke detectors, and equipment in home security systems. Sometimes, your Nest doorbell keeps going offline from time to time or continuously. Most of the customers have found it annoying. So, here let’s discuss the causes and how we could fix the issue.
What is Nest Doorbell?
Nest is a brand that manufactures smart home devices. And it is from Google. They produce different smart home devices that could be used in any field.
The doorbell is one of their products that has been manufactured for the security of the houses.
So, when talking about Nest Doorbells, you should know about their basic and special features. When a person walks by, the doorbell detects it and sends you a message. Also, there is a camera that enables a video chat option too.
The Nest Doorbell can perform either by connecting to wires or by using batteries. Those are the facts that you should know basically about a Nest Doorbell.
Why does my Nest Doorbell Keep Going Offline?
Here comes the heart of the issue. You can see that your doorbell is constantly blinking when it is going online and offline continuously. There are several reasons for this issue.
- Poor Internet Connection: If your home Wi-Fi network is on a poor connection, the doorbell will keep going offline.
- Fault in the Device: Faults and issues in the doorbell circuits and hardware parts will also cause this issue. And you will be disappointed when that happens even though you have bought the device by giving off lots of money.
- Weak Signal: For weak signals, there are several facts that are reasoning, such as the distance between the two devices, bad network coverage in your area, etc.
- Outdated Firmware: Nest Doorbell will keep going offline if there is an issue with the software. Without updated software, smart devices can’t perform well.
- Extreme Temperatures: You should place the doorbell with normal temperatures. Avoid very warm or cold temperature places such as heaters and AC vents.
- Not Enough Power Supply: Last but not least, you should check for the power supply. As for wired doorbells, this is an issue with the voltage supply. But if your doorbell is on batteries, I think it is time to replace them with new ones!
How to Troubleshoot the Problem of the Nest Doorbell Going Offline?
Oh! Now I see that you are all ears. Huh!? Here’s a list to troubleshoot the problem of the Nest doorbell going offline.
- Check your Nest camera’s power connections. Check whether they are connected properly to a strong and compatible power supply.
- Scan your Nest camera to check its temperature. Sometimes the Nest camera and the system will overheat due to continuous usage. So, you need to check the temperature when it keeps going offline.
- Ensure your Wi-Fi router is plugged in. You must ensure that the Wi-Fi router is properly plugged in and that the connectivity is stable.
- Review your household’s bandwidth usage. Also, you have to pay attention to your Wi-Fi usage. And if you are using mobile data via hotspot, then you have to check for the cellular data balance.
After troubleshooting the reasons, try the following methods to fix the issue.
How to Fix Nest Doorbell Keeps Going Offline Issue?
I know you are eagerly waiting for this question from the beginning. So, let’s move to the solutions. Follow the below steps to fix the Nest Doorbell that keeps going offline.
- First, consider the location of the doorbell for temperature problems. Place it where far from extreme temperatures, such as near AC vents, windows, fireplaces, heaters, etc.
- Stabilize the connectivity issues by keeping a proper distance between your router and the Nest Doorbell. Move your Wi-Fi router closer to the Nest camera and doorbell.
- Avoid connecting many devices to the same Wi-Fi.
- Check whether there are loose cables or the batteries are drained and fix them.
- Next, check the Wi-Fi or data usage of whatever device you are using to connect the Nest Doorbell and reinstall the data packages if they are over.
If fixing the connectivity or the signal problems doesn’t solve the issue, you have to concern about the software and hardware parts.
- So, check for any outdated firmware of the Nest Doorbell and update via the app store or Google store on your device.
- If there are any damages in the battery slots, fix them.
If any of the above methods doesn’t fix the issue, you have to reset the settings of your Nest Doorbell to its factory settings and restart it. Also, try restarting or rebooting the Wi-Fi router and restarting the Nest camera network.
What Steps Should you Take to Ensure a Stable and Reliable WiFi Connection for the Nest Doorbell?
- To ensure that your Wi-Fi connection is not weak and stable, browse the internet or do any connection-based activity using any other smart device by connecting it to the same Wi-Fi router.
- And use that device from where the doorbell is located. You should keep a proper distance between your router and the Nest Doorbell. When there are so many obstacles between them, the Wi-Fi signal can be weak, causing continuous connectivity issues sometimes.
- Also, don’t connect many devices to the same Wi-Fi. It may also result in poor signal connections.
- Finally, restart the router and connect the Nest doorbell again. And check whether the Nest doorbell or any other smart device is performing well.
- If the Nest doorbell still keeps going offline purchase a more powerful Wi-Fi router to fix the connectivity and signal issues.
How to Check the Signal Strength and Connectivity of the Nest Doorbell?
Here, the steps I am going to mention are also compatible with checking the stability and reliability of the Wi-Fi connection also.
So, to check the signal strength, bring your Wi-Fi router or the device you are using data closer to the doorbell and see whether it strengthens the signal or if there is any improvement in the connection.
Also, try disconnecting several other devices that are connected to the Wi-Fi access point.
Change the SIM card of your router or cellular data for a SIM card with stronger network coverage in your area.
When should you Consider Contacting Nest Customer Support for Assistance with Offline Problems?
If none of the above methods are fixing the issue, you should consider contacting Nest customer support or bringing your Nest doorbell to a smart device repair outlet that is reliable and guaranteed, or buying a new one.
You can contact the online Nest customer support here.
How Do I Reconnect my Next Doorbell to Wi-Fi?
You have to use the Google Home App. As you already know how to connect the next doorbell to Wi-Fi this time, it will be a piece of cake!
You can’t update the Wi-Fi information in the home app. Therefore, reset the Nest doorbell and add the device again as a new device. Removing the device will cause you to lose the existing data or important videos. So, it is better to add the device as a new device after resetting it. Follow the below two steps to add the device.
- Select “Add,” “Set up device,” and then “New devices” in the Home App.
- Set up the new Wi-Fi information on the doorbell.
Does Nest Automatically Reconnect to Wi-Fi?
Yes. If it has enough battery power, it will reconnect to Wi-Fi at regular intervals.
Watch this one,
Video Credits – TampaTec
You May Also Like